Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of goods are exempted from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

• • Some health and personal care items

To complete your return, Bee Same Trading Sdn Bhd requires a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please contact The Rugq Design via hi@rugqdesign.com or +603 7734 2088.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send your item to: D-1-13 & 15, Capital 4, No. 2, Jln PJU 1A/7, Oasis Damansara, 47301 Petaling Jaya, Selangor.

Shipping returns

To return your product, you should mail your product to: D-1-13 & 15, Capital 4, No. 2, Jln PJU 1A/7, Oasis Damansara, 47301 Petaling Jaya, Selangor.

You will be responsible for paying for your own shipping costs (for items within Malaysia) for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. The Rugq Design does not guarantee that we will receive your returned item.